Frequently Asked Questions

Everything you need to know about your Brooklyn Sky ritual, products, orders and shipping.

Your skin is a ceremony. Treat it like one.

PRODUCTS + FORMULAS

Are Brooklyn Sky products cruelty-free?

Yes. Brooklyn Sky Collection products are cruelty-free.

Are your products handmade?

Yes. Our body care is thoughtfully handcrafted in small batches in our dedicated production space, allowing us to maintain quality and care throughout the production process.

Are any Brooklyn Sky products edible?

No. Although some of our scents may smell good enough to eat, Brooklyn Sky products are for external use only.

What is the shelf life of your products?

For the best product experience:

Body Crème: 12 months
Body Oil: 12 months

Store your Brooklyn Sky products in a cool, dry place away from direct sunlight and excessive heat.

SCENT + YOUR RITUAL

How do I choose the right scent?

Start by thinking about how you want to feel, not just what you want to smell like.

Our five signature scents each tell a different story:

Muse — Warm • Sweet • Sensual
Royalty — Warm • Creamy • Luxurious
Pressure — Spicy • Warm • Bold
Manifest — Woody • Musky • Airy
After Hours — Warm • Woody • Spiced

Not sure which one is for you? Use our Find Your Scent experience to discover your match.

How should I layer my Brooklyn Sky products?

Our ritual is simple:

Moisturize. Layer. Scent. Go.

Start with your Body Crème to moisturize your skin.

Follow with Body Oil to layer in additional moisture and scent.

Finish with fragrance for the complete Brooklyn Sky scent experience.

Can I layer different Brooklyn Sky scents together?

Absolutely. Fragrance is personal, and scent layering gives you the freedom to create something uniquely yours.

Experiment with different combinations, moods and moments.

Every scent tells your story.

BODY CRÈME CARE

How should I store my Body Crème?

Brooklyn Sky Body Crème is a rich, waterless formula. To help maintain its signature whipped texture, store your crème in a cool, dry place away from direct sunlight and excessive heat.

During warmer months, please remove your package from your mailbox, porch or other outdoor delivery area as soon as possible after delivery.

Extended exposure to high temperatures during shipping or after delivery may cause the crème to soften or melt.

What should I do if my Body Crème melts?

Your Body Crème can still be used.

If your crème softens or melts due to warm temperatures during shipping or after delivery, keep the jar upright and place it in the refrigerator for approximately one hour, or until the product has firmed.

Once a whipped Body Crème has melted and re-solidified, it will not return to its original whipped texture or appearance, but it can still be used as intended.

For the best experience, retrieve warm-weather deliveries promptly and keep your crème away from excessive heat.

ORDERS + AVAILABILITY

A product or scent I love isn't on the website. Has it been discontinued?

Not necessarily.

When a product or scent is unavailable, we may temporarily remove it from the website until it is restocked.

Keep an eye on our website, emails and social media for restock announcements and product updates.

What's the difference between processing time and shipping time?

Processing time is the time our team needs to prepare and package your Brooklyn Sky order.

Shipping time begins after your package has been accepted by the shipping carrier and is traveling to its destination.

You'll receive tracking information when a shipping label has been created for your order.

My tracking says “Pre-Shipment.” What does that mean?

Pre-Shipment generally means your shipping label has been created and your order is being prepared for carrier acceptance.

Tracking will update after the shipping carrier receives and scans your package into its network.

My tracking says “Delivered,” but I don't have my package. What should I do?

First, check around your delivery location, mailbox, household members, neighbors, front desk or building management.

Occasionally, a carrier's tracking status may update before the package physically arrives. We recommend allowing up to two business days for the package to appear.

If your package still hasn't arrived, contact the shipping carrier using your tracking number and then reach out to Brooklyn Sky so we can help determine the appropriate next steps.

ABOUT BROOKLYN SKY

Where is Brooklyn Sky Collection located?

Brooklyn Sky Collection is based in Atlanta, Georgia.

What makes Brooklyn Sky different?

Brooklyn Sky sits at the intersection of body care, fragrance and ritual.

We create deeply moisturizing body care and memorable scent experiences designed to transform an everyday routine into a moment of intention.

Because caring for your skin isn't just another thing on your to-do list.

It's a moment to slow down, reconnect with yourself and enjoy the experience.

Your skin is a ceremony. Treat it like one.

STILL HAVE QUESTIONS?

We're happy to help.

For questions about your order, products or Brooklyn Sky experience, contact us at:

info@brooklynskyco.com