FAQS

  • Q: Are all of your products really cruelty-free? 🐰

    • Yes, all of our products and pigments are cruelty-free.

  • Q: Hi, some of the items I was looking for are not on your site. Are they discontinued? 🤔

    • Usually, once a product goes out of stock, I draft it until it is back in stock. So it’s only hidden from the site until it restocks.

  • Q: Is everything handmade? 🛠️

    • Yes, everything is handmade in a sterilized, separate business location.

  • Q: Are any of your products edible? 🍴

    • None of the products are edible.

  • Q: My body butter has melted. Is it still usable? What do I do? 🌡️

    • Body butters are reusable after melting. It won’t have the same color/whip pattern. Either refrigerate it for 30 minutes or freeze it for 15 minutes. Also, you are eligible for store credit on the melted body butter with picture proof.

  • Q: HELP! My order has been marked as delivered but is not here. What should I do? 🚚

    • Sometimes USPS scans items as delivered to meet their daily quotas but won’t deliver until the next business day. Try waiting 2 more days, then file a claim with USPS if necessary.

  • Q: My shipping info says pre-shipment. What does that mean? 📦

    • When it says pre-shipment, your order has been packed and a shipping number has been generated, but the item hasn't been received by the post office yet. Body butter orders typically go out Monday-Wednesday to avoid sitting in USPS warehouses over the weekend.

  • Q: What’s the shelf life of your products? ⏳

    • Body butters last up to 12 months. After 12 months, shea butter deteriorates and loses its vitamin content, though it can still moisturize your skin.
    • Body scrubs last up to 6-12 months after being opened.
    • Body oils last up to 6-12 months after being opened.

  • Q: What’s the difference between order processing time and shipping time? ⏰

    • Order processing time is the time it takes to package your order along with other orders. Shipping time is the time it takes USPS or UPS to deliver your items.

  • Q: Where are you located? 📍

    • Brooklyn Sky Collection is located in Atlanta, Georgia.

For further questions, feel free to reach out to us at info@brooklynskyco.com.